I cannot add transactions in Debt & Derivatives: the Add Transaction button is hidden.

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Updated May 21, 2019 09:12.

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I tried to log in to my personal account in the Help Center, received the below message and still have not received my password.
I cannot add transactions in Debt & Derivatives: the Add Transaction button is hidden.
I want to create a usage / non-usage fee in my standard loan tranche, but this item does not display in the Fees list.
My Market dashboard headings display the same text in all languages.