Once the request has been created and submitted to the guarantor, its processing will go through a series of steps covered by the different statuses illustrated below.
The table below lists the different statuses and describes for each the possible actions for the client, once this request has been submitted to the guarantor.
Status |
Description |
---|---|
Draft |
The request has been created internally but it has not been sent to the guarantor yet. At this stage, you can perform the following actions on the status area:
|
New |
The request formerly at status Draft has been created and confirmed. It has then been sent to the guarantor. At this stage, you can cancel the request on the status area if needed: it switches to the Canceled status. |
In progress |
The request has been received and is currently processed by the guarantor. The request status was formerly among the following ones: New, Pending instructions or Instructions provided. At this stage, you can cancel the request on the status area if needed: it switches to the Canceled status. |
Pending instructions |
The guarantor is pending for specific instructions and/or documents regarding the request. The request status was formerly among the following ones: New, In progress or Instructions provided. At this stage, you have been reassigned the request by the guarantor and you can perform the following actions on the status area:
|
Instructions provided |
The request formerly at status Pending instructions has been completed with the required data and sent back to the guarantor. At this stage, you can cancel the request on the status area if needed: it switches to the Canceled status. |
Approved |
The guarantor has approved the request and is then expecting a confirmation. The request status was formerly among the following ones: New, In progress, Pending instructions or Instructions provided. At this stage, you have been reassigned the request by the guarantor and you can perform the following actions on the status area:
|
Confirmed |
The request formerly at status Approved has been confirmed to the guarantor. |
Processed |
The guarantee has been issued or the amendment or release has been registered in the guarantor's books. The request formerly at status Confirmed has been processed and closed by the guarantor. |
Rejected |
The request has been rejected by the guarantor. The request status was formerly among the following ones: New, In progress, Pending instructions or Instructions provided. |
Canceled |
The request has been canceled. The request status was formerly among the following ones: Draft, New, In progress, Pending instructions, Instructions provided or Approved. |