Once the request has been received from the client, its processing will go through a series of steps covered by the different statuses illustrated below.
The table below lists the different statuses and describes for each the possible actions for the guarantor, once this request has been received from the client.
|
Status |
Description |
|---|---|
|
New |
The request has been received from the client. At this stage, you can switch the request to one of the following statuses on the status area: In progress, Pending instructions, Approved or Rejected. At this stage, the request can be canceled by the client. |
|
In progress |
The request formerly at status New, Pending instructions or Instructions provided can be switched to this status to indicate that is currently processed. Next you can switch the request to one of the following statuses on the status area: Pending instructions, Approved or Rejected. At this stage, the request can be canceled by the client. |
|
Pending instructions |
The request formerly at status New, In progress or Instructions provided can be switched to this status to indicate that specific instructions and/or documents are expected from the client. The request is thus reassigned to the client for update. When the client has updated and sent back the request, its status is automatically switched to Instructions provided. Next you can switch the request to one of the following statuses on the status area: In progress, Approved or Rejected. At this stage, the request can be canceled by the client. |
|
Instructions provided |
The request formerly at status Pending instructions has been fulfilled with the required data and sent back by the client. Next you can switch the request to one of the following statuses on the status area: In progress, Pending instructions, Approved or Rejected. At this stage, the request can be canceled by the client. |
|
Approved |
The request formerly at status New, In progress, Pending instructions or Instructions provided can be switched to this status to indicate that it has been approved. The request is thus reassigned to the client for confirmation. When the client has confirmed and sent back the request, its status is automatically switched to Confirmed. Next you can switch the Confirmed request to the Processed status on the status area. At this stage, the request can be canceled by the client. |
|
Confirmed |
The request formerly at status Approved has been confirmed by the client. Next you can switch the request to the Processed status on the status area. |
|
Processed |
The guarantee has been issued or the amendment or release has been registered in your books. The request formerly at status Confirmed has been processed and closed. |
|
Rejected |
The request has been rejected. The request status was formerly among the following ones: New, In progress, Pending instructions or Instructions provided. |
|
Canceled |
The request has been canceled by the client. The request status was formerly among the following ones: New, In progress, Pending instructions, Instructions provided or Approved. |