Status of the Extend or Pay Request Received from the Guarantor

Once the extend or pay request has been received from the guarantor, its processing will go through a series of steps covered by the different statuses illustrated below.

The table below lists the different statuses and describes for each the possible actions for the client, once this request has been received from the guarantor.

Status

Description

New

The request has been received from the guarantor.

At this stage, you can switch the request to one of the following statuses on the status area: In progress, Proposed or Rejected.

At this stage, the request can be canceled by the guarantor.

In progress

The request formerly at status New or Declined can be switched to this status to indicate that is currently processed.

Next you can switch the request to one of the following statuses on the status area: Proposed or Rejected.

At this stage, the request can be canceled by the guarantor.

Proposed

The request formerly at status In progress or Declined can be switched to this status to submit the extend or pay proposal to the guarantor. The request is thus reassigned to the guarantor for approval.

At this stage, the request can be canceled by the guarantor.

Declined

The request formerly at status Proposed has been declined by the guarantor.

At this stage, you have been reassigned the request by the guarantor and you can perform the following actions:

  • switch the request to the In progress status to indicate that the is currently processed
  • submit a new proposal to the guarantor and then switch the request to the Proposed status again

At this stage, the request can be canceled by the guarantor.

Approved

The guarantor has approved the request formerly at status Proposed and is then expecting a confirmation.

At this stage, you have been reassigned the request by the guarantor and you can send a confirmation: the request is then submitted to the guarantor and switches to the Confirmed status.

Confirmed

The request formerly at status Approved has been confirmed to the guarantor.

Processed

The extend or pay has been registered in the guarantor's books.

The request formerly at status Confirmed has been processed and closed by the guarantor.

Rejected

The request has been rejected.

The request status was formerly among the following ones: New, In progress or Declined.

Canceled

The request has been canceled by the guarantor.

The request status was formerly among the following ones: New, In progress, Proposed or Declined.

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